Refund and Cancellation Policy

Last updated: September 19, 2026

This policy applies to all purchases made on lootboxly.com. It does not limit in any way the rights granted to you by Quebec's Consumer Protection Act or any other mandatory law.

1. Digital Products

Our digital products (guides, supplier lists, files, pre-built stores) are delivered immediately after payment. Because content cannot be "returned" once access has been provided, sales are final after access is delivered, except in the following cases, where we will refund you or fix the situation:

• you never received your access and we were unable to fix it;
• the file is corrupted or unusable and we were unable to replace it;
• the delivered product does not match its description on the sales page;
• you were billed twice or by mistake.

2. Custom Services

You may cancel a custom service order and receive a full refund before work begins. Once work has started, since it is done specifically for you, the portion already completed is non-refundable. If we do not deliver the service as agreed, you are entitled to a refund for the portion not performed.

3. How to Submit a Request

Write to meridiabrand@gmail.com with your order number, the email used at purchase and the reason for your request. We ask that you submit it within 14 days of purchase so we can quickly review the situation; this timeframe is not intended to limit your legal rights. We reply within 24 business hours.

4. Refund Processing

An approved refund is made to the payment method used at purchase. Allow generally 5 to 10 business days for it to appear on your statement, depending on your financial institution.

5. Payment Disputes

Before disputing a payment with your financial institution, we invite you to write to us: we resolve most situations quickly. This does not deprive you of your right to dispute a payment where the law allows it.

6. Useful Links

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