FAQ
How do I place an order? Add the product to your cart, go to checkout and pay securely. You'll receive a confirmation email right after.
What payment methods do you accept? The payment methods shown at checkout (credit cards and other options depending on your country). Payments are handled by secure processors: we never see or store your card number.
What currency are the prices in? Canadian dollars (CAD). Applicable taxes (GST/QST or others depending on your location) are shown before you pay.
Is it a subscription? No. One-time payment, once. No recurring billing.
Is the content described before I buy? Yes. Each product page clearly describes what the product contains. There is no random content and no paid surprise.
How do I receive my order? As soon as your payment is confirmed, you receive an automatic email with your access. No manual action is needed on our side.
I didn't receive anything, what should I do? Check your junk folders (spam/promotions) and the email address used at checkout. If you still have nothing after 1 hour, write to us and we'll quickly resend your access.
How long does a custom store take? It depends on your project. Based on the complexity of your needs, timelines are specified when the work begins.
Can I request a refund? Because access to digital products is instant, sales are final once access has been delivered. However, we'll refund you or fix the issue if you didn't receive your access, if the file is unusable, if the product doesn't match its description, or if you were billed twice.
What about a custom store? You can cancel for a full refund before work begins. Once work has started, the portion already completed is non-refundable.
Will I make money with this? We do not guarantee any financial results. Our products are tools and resources: your results depend on your work, your market and several other factors.
Can I resell or share my files? No. Your purchase gives you a personal license to use the product in your own project. Reselling or redistributing the product itself is prohibited.
Are the suppliers in the lists guaranteed? No. Suppliers are third parties and their terms can change. Always do your own checks before ordering.
How do you protect my data? We comply with Law 25 (Quebec) and Canadian laws. You can request access, correction or deletion of your data at any time by email.
Do you use cookies? Yes, cookies that are essential for the site to work. Statistics and advertising cookies are only enabled with your consent.
How do I unsubscribe from your promotional emails? Click the unsubscribe link at the bottom of any promotional email, or write to us.
What if I have a problem after purchase? Write to us through the Support page or at meridiabrand@gmail.com. We reply within 24 business hours.